Refund policy

Last updated: November 2, 2026

Returns & Refunds

30-day returns
Changed your mind? You can return your order within 30 days of receiving it for a full refund. Items should be returned in their original packaging and in the same condition you received them.

How to return
Email us at info@propercables.co.uk with your order number, and we’ll send you our returns address. Please use a tracked postage service, because we can’t be responsible for returns lost in the post. Return postage is paid by you, unless the item is faulty or we sent the wrong item.

Refunds
We refund to your original payment method within 14 days of receiving your return. If you return your whole order within 14 days of delivery, we’ll also refund the original delivery cost.

Faulty or incorrect items
If your cable is faulty, damaged, or not what you ordered, contact us and we’ll arrange a free return and a replacement or full refund. This doesn’t affect your statutory rights.